Last Updated: July 24, 2025

This Privacy Policy describes how BCAExpert ("we", "us", or "our") handles your information when you use our Building Code AI chatbot ("Chatbot").

Information We Collect

When you interact with our Chatbot, we collect the following information:

• Queries: The questions, prompts, and text you submit to the Chatbot.
• Conversation History: The back-and-forth dialogue between you and the Chatbot.

This data is used to provide and improve the service. We do not require or ask for personal information like your name or email address to use the Chatbot.

How We Use Your Information

Your conversation data is sent to Google's Gemini large language models to generate responses. This data may be used by Google in accordance with their privacy policy to improve their services. We use the content of your queries solely to:

• Provide you with accurate and relevant responses.
• Understand usage patterns to improve the Chatbot's performance and accuracy.
• Troubleshoot and debug issues with the service.

We do not sell or share your conversation data with third parties for marketing purposes.

Data Retention

We may retain conversation logs for a period of time to analyze and improve the service. These logs are stored securely and are not linked to any personal identifiers unless you voluntarily provide them in the chat.

Your Consent

By using the Chatbot, you consent to the collection and use of your conversation data as described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us through the booking form on our website.